Terms of Use

§1

Worldinpay Ltd (Company No. 78931586) establishes rules for electronic service provision through worldinpay.com and operates a virtual currency exchange. These terms govern service provision and user/customer usage.

§2

System Components:

• Information processing system with IT devices, software, and telecommunications networks
• Personal data collection processed per EU Regulation 2016/679 (GDPR)
• Privacy Policy governs data handling

Services Provided:

• Matching customers for cryptocurrency/fiat transactions
• Cryptocurrency storage and administration
• FIAT currency deposits/withdrawals via payment operators
• Cryptocurrency transfers from various wallets
• Fiat payment processing through white-label partners
• B2B crypto-to-fiat settlement solutions

All payment services are provided to Customers by payment service operators cooperating with Worldinpay.

§3

Eligible Users:

• Natural persons 18+ with full legal capacity
• Legal entities and organizations with legal capacity

User: a person who has initiated registration but whose identity is unverified.

Customer: a person who has passed identity verification and established a business relationship.

The fees listed represent the total of all fees that the Customer must pay.

§5

1. Conclusion of the contract occurs upon authentication and verification of the User's identity in the process of account registration.

2. Account Registration on the Exchange is always equivalent to acceptance of these Terms and Conditions.

3. Users acknowledge:

• Understanding cryptocurrency investment risks
• Awareness of fund loss possibilities from rate changes
• Risk that third parties may access their account/funds
• Sole responsibility for such occurrences

§6

1. The contract for the provision of Services between Worldinpay and the Customer is concluded for an indefinite period.

2. Registration Requirements:

• Email address
• Password
• Telephone number
• Unique login and PIN (required until 01/31/2024)
• Two-factor authentication (2FA) — confirming the Customer's identity using two different authentication factors

3. Each user receives an individual account designation.

4. Each User and Customer may have one Account on the Exchange. Same telephone number: one account per natural person. Institutional customers: same number permitted for representative accounts.

5. Worldinpay may require telephone number updates within 7+ days or suspend services for multiple account violations.

6. The telephone number must remain active and current as directly assigned to the User/Customer for the duration of the business relationship. Outdated numbers allow service suspension and functionality limitation.

7. Full Identification — Natural Persons must provide:

• Identification document data
• Name, surname, citizenship
• Residence address, birth country
• Tax residency information
• Politically exposed person status
• Telephone number, date of birth
• Individual identification number (e.g., PESEL)

Legal Entities must provide:

• Commercial Register scan
• Business activity data
• Tax identification confirmation
• Representative identification document
• Ultimate Beneficial Owner information

8. The photo of the identity document must meet the following conditions: if the person is from the European Union — it should be a national identity document or passport; if the person is from a non-European Union country — only a passport must be used. Government-issued documents with clear data visibility, all edges visible, no obscured information, and no digital alterations are required. Worldinpay may request a selfie with the identity document and the current date.

9. Address Confirmation — acceptable documents (not older than 6 months):

• Utility bills
• Public institution contracts
• Official letters
• Bank statements
• Financial institution transfers
• .jpg or .png format required

10. Verification uses open internet sources and metadata analysis.

11. The Customer is obligated to immediately notify of any data changes and provide updated documents. Failure results in functionality restrictions and deposit/withdrawal blocks.

12. Worldinpay complies with EU Directive 2015/849 (amended 2018/843) and UK Money Laundering and Terrorist Financing Prevention Act (October 26, 2017).

§7

1. Activities conducted under UK Money Laundering and Terrorist Financing Prevention Act provisions:

• Section 19: Due diligence obligation
• Section 20: Due diligence scope
• Section 21: Natural person identification
• Section 22: Legal entity identification
• Section 23: Business relationship monitoring

2. IT verification is conducted per Article 31 of the UK prevention act.

3. Identification of the User and the Customer does not obligate Worldinpay to establish a business relationship.

4. Unsuccessful verification results from:

• Data inconsistency with documentation
• Documents in non-English languages
• Poor document quality affecting authenticity verification

5. Incorrect identification circumstances:

• Intentionally inconsistent information
• Session expiration/interruption during process
• Low-quality audio/video during verification
• Unconfirmed consent provisions
• Non-compliance with Worldinpay instructions
• Unauthorized assistance usage
• Suspicion of money laundering/terrorist financing

6. Business relationship establishment occurs after full, positive identification and verification of the User's identity and confirmation of the establishment of the business relationship by Worldinpay.

§8

1. Services are provided through worldinpay.exchange and its subdomains.

2. Use of the Services is made by logging into an Account on the Exchange. Third-party applications, overlays, plugins, unknown devices, and unsecured networks are used at the user's sole risk.

3. Worldinpay uses the security measures described on Worldinpay.com under the “Safety” tab. Unauthorized access may result in blocked transactions. Funds are withdrawable only to the customer's own bank account.

4. The moment when the transaction is made visible in the Account balance is the moment when the contract of sale of Cryptocurrency is concluded. Each price indicated in an offer is a price originating from the Customer. No profit guarantee on exchange rate differences.

5. Worldinpay does not guarantee that the list of offers displayed in the Customer's browser window reflects its real positions and values at all times. Browser performance and internet speed affect display.

7. Upon completion of procedures, customers lose the ability to send funds to removed addresses. The customer, when making a payment to a deleted address, must expect to lose the funds transferred in this way.

8. The Customer remains solely responsible for the correct transfer of Cryptocurrencies to the Exchange's wallets. Wrong network transmission may render funds unrecoverable.

9. The Customer may fund the Account by the methods listed on the Exchange under the tab Worldinpay Payment Methods. Correct transfer title is required for bank transfers.

10. Incorrect or non-customer transfers are returned within 30 days at the expense and risk of the sender. A handling fee is deducted by the payment operator. If the amount is less than the minimum fee, the full amount is deducted as costs.

11. When ordering a withdrawal of funds by bank transfer, the Customer is obliged to indicate as recipient its bank account from which it has previously made any funding to the Account. Violation results in return per point 10 rules.

12. Full name, account number, address, and transfer title are required. International transfers require a SWIFT number. Non-compliance may prevent transfer processing.

13. Incoming FIAT updates are processed immediately according to the sessions of the Payment Operators on weekdays except Saturdays, Sundays, and public holidays.

14. FIAT withdrawals are ordered for execution within 2 (two) Business Days.

15. Fast outgoing “Priority” cryptocurrency transfer service is available. Worldinpay charges an individually determined fee. Worldinpay recommends extreme caution as the selection of the “Priority” option cannot be revoked, and fees charged cannot be refunded. May refuse service in technically justified cases.

16. Minimum transaction values are specified in the charges table. Lower value transactions are not processed or added to the order book.

17. The fee for the Services provided and the funds for the execution of the offer are blocked at the time of the offer.

18. Cryptocurrencies do not constitute a financial instrument or an electronic payment instrument.

19. Funds, expressed in FIAT Currencies, deposited by Customers are kept in dedicated accounts with selected Payment Operators.

20. The Customer agrees that Worldinpay, on its own behalf, may use the funds transferred to the Customer's account without any obligation to pay the Customer any interest.

21. Each User and Customer is obliged to protect its passwords, e-mail accounts, and login data, in particular not to make them available to third parties.

22. The use of bank accounts provided by Payment Operators for purposes related to the Customer's business is prohibited.

23. Worldinpay will declare all protocols and functionalities that complement or interact with the currencies and tokens available on the Exchange. Absence of declaration means lack of support.

24. Worldinpay cautions Customers against using the Account to attempt to receive, order, send, store or engage in any transactions the Exchange is not structured to detect, secure, or process. This includes metacoins, colored coins, sidechains, forks, and airdrops.

25. Under supported forks/airdrops, the Customer receives currencies/tokens. Worldinpay will use its best efforts but may, at its discretion, issue tokens in a different manner if, for technical reasons, issuance proves impossible.

26. When tokens are issued but no markets added: withdrawal only, no exchange/sale. Minimum deadline of 60 days. May shorten due to extraordinary circumstances.

27. Unpaid tokens after the expiration period are placed in Worldinpay's negative interest deposit account, whose interest rate on a monthly basis is minus 20% on the initial value.

28. Customers may submit independent withdrawal instructions via their account or email at support@Worldinpay.com. Applications will be processed in the order of receipt, but no later than within 30 days.

29. Worldinpay shall not be liable for the loss of value of the tokens if the Customer has violated the deadline for withdrawal.

§9 — Prohibited Activities

Users/customers must refrain from unlawful acts:

• Using the Services directly or indirectly for a purpose that is contrary to the law.
• Using services violating Worldinpay or third-party rights.
• Providing data causing system disruption, overload, or violation of law/morals.

§10 — Access Prevention (Blocking)

1. Grounds for blocking:

• Receipt of unlawful data notification
• Reliable information of unlawful stored data/activities
• Cases listed in these terms and conditions

2. Worldinpay shall immediately notify the User or Customer of its intention to prevent (block) access, sent to the registered email/phone or updated contact info. Subject to legal compliance exceptions.

3. Upon any decision from a state authority requiring the obligation to withhold or transfer funds or Cryptocurrencies, the account will be suspended. Worldinpay shall notify the User or Customer of the reason for blocking within 7 days. Customer data may be provided to authorities upon formal request.

4. Worldinpay shall also be entitled to prevent (block) the Customer from entering offers to buy or sell in the event that Worldinpay becomes aware of plausible information on activities that may constitute a security risk. Immediate notification with support contact requirement.

5. For security procedure violations, Worldinpay may impose account functionality restrictions for a maximum of 48 hours.

§11 — Service Provider Change

1. It is permissible to change the provider of the Services to another entity affiliated with Worldinpay.

2. Changes are conducted in a legal-compliance manner with continued service provision in a terms-consistent manner.

3. The terms and conditions of the Service may not be changed to less favorable to the Users and Customers.

4. The incumbent provider ceases party status and service provision.

§12

1. Any Customer may discontinue the use of the Services at any time and terminate the contract with immediate effect.

2. Termination Methods:

• Customer request with immediate effect, except when the Customer is in the process of verifying the source of funds.
• By Worldinpay per these terms and conditions.

3. After termination, the Customer may make withdrawals of FIAT Currencies and Cryptocurrencies accumulated in its Account.

4. It is a prerequisite for the termination of the contract that the Customer brings the balances to 0 (zero) on each of the Customer's wallets. Remaining funds become a non-interest bearing deposit.

5. Termination is submitted electronically to support@Worldinpay.com after a zero balance is achieved.

6. Termination results in the deletion of the Account, understood as blocking the possibility of logging in. Data is deleted unless legally required. Billing data is retained per tax/AML laws.

7. Worldinpay may temporarily cease providing Services to the Customer in the event of a reasonable suspicion of a material breach. Worldinpay shall not be liable for the loss of value of the Customer's assets.

8. In the event of a material violation, Worldinpay shall have the right to terminate the contract.

10. Termination shall take place upon 7 days' notice. Service is limited to customer withdrawal capability during the notice period.

11. Worldinpay is obliged to comply with the law on anti-money laundering and counter-terrorist financing. Worldinpay shall be entitled to terminate the contract whenever the Customer's use is not in compliance.

12. Immediate termination for improper identification/verification or documentation refusal. Funds are reimbursed with simultaneous crypto-to-fiat conversion at market rates.

13. AML-related termination shall be subject to a 7-day notice period (except failed identification cases).

14. Automatic termination upon user death (natural persons) or liquidation (legal entities). Funds will be properly secured and subsequently paid out in accordance with the provisions of succession law.

§13

1. Temporary discontinuation restricts service use until violation clarification. Worldinpay shall not be liable for the loss of value of the Customer's assets.

2. Complete account deprivation will result in the complete deprivation of the Customer's use of the Account. Customers must contact support within 30 days for fund withdrawal.

3. Withdrawal shall be made in accordance with the Customer's instruction to the customer-owned bank account or wallet only.

4. After the 30-day period, unclaimed funds become a non-interest-bearing deposit.

5. Termination may result in the deletion of all data from the Exchange's information and communication system.

6. If Worldinpay terminates the contract, Worldinpay will not re-establish any business relationship, including the conclusion of the contract, and the opportunity to re-register will be blocked.

§15

1. Each User and Customer is responsible for all actions taken after logging in to the Exchange with its login/email address and password or API keys.

2. Each User and Customer uses the Services at its own risk.

§16

1. Worldinpay shall be liable to Users and Customers for failure to perform or improper performance of the Services, unless the failure is a consequence of circumstances for which it is not legally responsible.

2. Worldinpay shall not be liable for the consequences of non-performance by other Users or Customers.

3. Worldinpay is not responsible for:

• Data deletion by external systems
• Consequences of sharing login/password/API keys
• Account transaction effects from proper login/credentials
• Actions of external operators/service providers
• Cryptocurrency deposit/withdrawal correctness if network-side problems
• Display delays from non-Worldinpay servers or user devices
• Transaction registration time on cryptocurrency wallets
• Customer erroneous deposit/withdrawal data entry
• Financial losses from technical break transaction inability
• Financial losses from exchange rate differences during blocking
• Device/system/infrastructure technical problems
• Consequences of exchange use contrary to law/terms/conduct

4. These Terms and Conditions shall be applied taking into account the rights of consumers under consumer laws.